This site is owned and operated by Maddison Lane Pty Ltd (ABN 40 626 371 784) (referred to as ‘Maddison Lane’, ‘we’, ‘us’ and ‘our’).
We are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we collect, use, disclose and protect any personal information that you provide to us. It serves as a communication of our commitment to protecting your personal information but is not a contract between you and us.
What is Personal Information?
“Personal Information” is information or an opinion that identifies an individual. Examples of ‘Personal Information’ we collect include names, addresses, email addresses, phone numbers and social networking contact details.
How we collect or Generate your Personal Information
This section sets out the ways in which we may collect or generate personal information concerning you, as well as other information which may not identify you personally.
Visiting our Website
By visiting our websites, your computer or device may provide personal information and other information. This includes: information which is automatically provided by your browser to our servers; information recorded on our web servers about your interaction with our website and pages viewed; geolocation data if your device is geolocation enabled; information we capture or place on your computer or generate using cookies or other technologies on our website; and information you input into forms and fields on our website.
Information you Provide
Your personal information will include information you provide (or later amend), whether: from correspondence with you; verbally to us over the phone or in person; by filling in any field or form on a website; by posting on any of our social media channels; by posting on any forum referencing us; by filling in any printed form we provide you; by e-mail; from documents you provide; and from updates to any information you provide from time to time. This includes when you: register or subscribe for any service, make an enquiry whether in person, by phone, through our websites or otherwise; send us your comments or suggestions; subscribe to any newsletter or other publication; and request hire and advertising information, including brochures.
If you do not provide us with your personal information, we may be unable to provide you with, for example, the information you require or make a booking on your behalf.
Information obtained from third parties
We may obtain personal information concerning you from third parties, including from people making enquiries or bookings on your behalf, providers of any meetings or event services which are enquired about or booked with us, and people referencing you in posts on our social media channels.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
What Types of personal information do we process?
This section outlines the types of Personal Information we may process:
Information concerning you as an individual
Personal information collected may include, your name, age, gender, address, phone number, e-mail address, social networking contact details and any other information provided to us by or in relation to you which concern you as an individual.
We offer a free electronic newsletter to users. Maddison Lane gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page.
Information collected or generated out of any surveys we conduct.
Feedback and user-generated content
Feedback or content submitted by you in relation to the services we provide.
Information collected or generated out of any competitions or promotions we run. Our competitions and promotions are usually subject to their own terms and conditions, which may also address additional privacy matters.
Correspondence, communications and messages, including between you and us, and between us and third parties, including relating to any booking or booking enquiry, or performance of any contract.
Any information (including your social media user details, feedback, comments and photos) you post on our social media channels or any forum which relates to us.
Website usage information
We may collect information about your visits to, browsing of, and use of our websites unless your web browser blocks this. The range of information we collect will depend on how you interact with our websites.
Additional website information which is collected may also include information inputted into forms and field; registrations for any accounts, forum, feedback mechanism, social functionality, newsletters or other features of our site; and posts to any forum, feedback, review or other social functionality on our websites.
What do we use your personal information for?
This section outlines the uses which we make of your personal information:
Operate our websites
To operate and provide the search and other services, facilities and functions of our websites. This includes customising your online experience by providing you with more relevant online offers and updates.
Provide information and respond to enquiries
To provide information to you about our websites, systems and services, including to respond to enquiries and searches for restaurants, meetings, events or weddings, and to keep you updated generally.
Bookings and other contracts
To enable you to make bookings and to fulfil, provide, perform, administer, manage, and enforce all bookings, orders, and other contracts which relate to you, and to process any transactions authorised or made with us which relate to you.
To collect and make payments due and administer our accounts.
Communication with customers
To communicate with you concerning any enquiries, services provided, problems and complaints, and to respond to any submissions, enquiries or requests from you.
To keep internal records and maintain reasonable archives, including in respect of enquiries, bookings, contracts, services, and complaints.
Manage and improve our business
To analyse, audit, provide, operate, administer, maintain and improve our business, websites, systems, and services; to carry out surveys and analyse the results; to run promotions and competitions; for security purposes at venues; to undertake product or customer research/development; to assist us in and help us to improve our sales, editorial, advertising and marketing processes; to carry out other business development and improvement activities; and to provide training to our staff, sub-contractors and suppliers.
To carry out direct marketing to you. See below for further information.
User Generated Content (UGC)
Use of Reviews: By submitting UGC to our websites by electronic mail, posting on our websites or otherwise, including any reviews, questions, comments, suggestions, ideas, photos or the like contained in any submissions (collectively, “Submissions”), you grant Maddison Lane and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to
use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and
use the name that you submit in connection with such Submission.
Use of User Generated Content (UGC): By submitting UGC to our social media channels or websites you grant us a non-exclusive licence to use the Submissions you add to our websites. For example, we may use this information in any of our brochures or for our campaigning purposes or marketing materials.
To meet our legal obligations including, for example, to comply with licensing requirements under the Liquor Act 1992 (QLD).
Anything you have specifically consented to
Any purpose for which we have obtained your consent.
Use Of Your Personal Information For Direct Marketing
We do not use or disclose your personal information for direct marketing purposes unless we have obtained your consent to this, such as through an opt-in tick box on any form or website of ours.
Direct marketing by us
Where you have consented to this, we may use your personal information to carry out direct marketing and send you marketing messages, materials, adverts and promotions relating to services we provide.
We give you options wherever necessary and/or practical. Such choices include:
opting in to register to receive our electronic newsletters; and
You have the right to ask us to stop using your personal information to carry out direct marketing to you. To opt-out of receiving direct marketing from us, please follow the instructions detailed at the bottom of all our email marketing communications or email us at email@example.com. In any e-mail you send, we would ask you to insert “unsubscribe” as the subject heading.
To whom will we disclose your personal information?
Maddison Lane uses the above-described information to tailor our content to suit your needs and we better understand our audience’s demographics. This is essential to keeping our service free.
third party suppliers and service providers including those who assist with the operation of our websites and/or our venues or in connection with providing our services to you. For example, your personal information may be shared with:
third parties who provide us with data analytics, marketing and market research services that we use to shape our business strategies and marketing campaigns;
suppliers of services, such as live entertainment or audio-visual services when used at functions at venues, such as weddings;
our professional advisers, such as lawyers and accountants;
payment system operators, for example, merchants receiving payments;
sponsors or promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses or any part of them are transferred;
specific third parties authorised by you to receive information held by use; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
Maddison Lane operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
The personal information we collect from you online is stored by us and/or our service providers on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures.
Third Party Links
Any information you provide to third-party websites will be governed by the terms of the websites’ privacy policies. We have no responsibility or liability whatsoever for the content, actions or policies of third-party websites. The inclusion of third-party links on our websites in no way constitutes an endorsement of such websites’ content, actions or policies.
How Long Do We Keep Your Personal Information For?
We keep your personal information for so long as reasonably necessary for the purposes for which we use it, and if longer, for any duration required by law, and for statutory claims limitation periods where your personal information may be relevant to any possible liability we may have to you.
What laws we comply with
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
We also comply generally with the laws of Australia in relation to the processing of your personal information, and not any other laws.
If you have any concerns or a complaint about a breach of your privacy or the way we have handled your personal information, please contact us using the Contact Details below and inform us of the nature of your complaint.
We will then investigate your complaint and endeavour to provide you with our response within a reasonable time. If, after receiving our response you still consider that your privacy complaint remains unresolved, you may then, for example, refer your concern to the Office of the Australian Information Commissioner at www.oaic.gov.au.